Managed Agent Operations
Monitoring and maintenance for an agreed business agent, with named contacts for issues that need human review.
Where we can help
You have an agent with a clear business purpose and owner, and want CognicellAI to handle an agreed part of its operation.
Preparing an agent for managed operation
Review the workflow
Review the users, system dependencies, risks, and limits on what the agent may do.
Prepare the handoff
Set up monitoring and runbooks, record baseline measures, and agree who handles each type of issue.
Monitor and maintain
Review run records, investigate issues during the agreed coverage, and maintain approved configuration and business guidance.
Responsibilities
CognicellAI
The agreement can cover monitoring, issue triage, approved configuration or credential changes, and scheduled results reviews.
Customer team
Your team makes business decisions, supplies escalation contacts, and retains control of connected systems and approvals.
Additional work
New integrations, features, workflow redesign, and support outside the agreement need separate review.
Example work product
Coverage and response times are set in the operating agreement. Standard service does not promise 24/7 human support.
Common questions
How does this differ from KennelAMS?
Managed operations is work handled by CognicellAI under an agreement. KennelAMS is software your team uses to manage agents itself.
How does implementation connect to operations?
Required build or hardening work is handled through Agent Production Services before the agent moves into managed operation.
Questions about this work?
Contact us about your system, project, or technical requirements.